Shipping Policy

Last updated: December 9, 2025

1. Processing Time

All orders are processed within 2-3 business days (Monday through Friday, excluding holidays) after we receive your order confirmation and payment.

During peak seasons or sales events, processing times may be extended. We will notify you if there are any delays.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (United States)

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

2.2 International Shipping

International shipping times vary by destination:

• Canada: 7-14 business days
• Europe: 10-21 business days
• Other Countries: 14-30 business days

Note: International orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

3. Shipping Costs

Shipping costs are calculated based on:

• Shipping method selected
• Destination address
• Weight and dimensions of the package

Shipping costs will be displayed during checkout before you complete your order. Free shipping may be available for orders over a certain amount - please check current promotions.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this tracking number to monitor your package's progress through the carrier's website.

5. Delivery Address

Please ensure your delivery address is correct at the time of order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you need to change your delivery address after placing an order, please contact us immediately at info@fish-scope.com. We may be able to update the address if the order hasn't shipped yet.

6. Delivery Issues

6.1 Delayed Delivery

If your order is delayed beyond the estimated delivery time, please:

• Check the tracking information for updates
• Contact the shipping carrier
• Contact us at info@fish-scope.com if the issue persists

6.2 Lost or Stolen Packages

If your package is lost or stolen:

• Contact us immediately at info@fish-scope.com
• We will work with the shipping carrier to locate your package
• If the package cannot be located, we will send a replacement or issue a full refund

6.3 Damaged Packages

If you receive a damaged package:

• Do not accept the delivery if possible, or note the damage when accepting
• Take photos of the damaged package and contents
• Contact us immediately at info@fish-scope.com
• We will arrange for a replacement or refund

7. Undeliverable Packages

Packages may be returned to us if:

• The address is incorrect or incomplete
• The package is refused by the recipient
• The package cannot be delivered after multiple attempts

If your package is returned to us, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. International Shipping Restrictions

Some countries may have restrictions on importing electronic devices. It is the customer's responsibility to:

• Check local import regulations
• Pay any applicable customs fees or import taxes
• Provide accurate customs information if required

9. Business Days

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

10. Shipping Carriers

We use reputable shipping carriers including but not limited to:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (for international orders)

The carrier used for your order will be selected based on the shipping method you choose and your location.

11. Contact Us

If you have questions about our Shipping Policy, please contact us:

Email: info@fish-scope.com

We aim to respond to all shipping inquiries within 24-48 hours during business days.